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Participant
July 22, 2026
解決済み

How to log in to Adobe Stock while I was previously Fotolia contributor? Added detail is that I'm from Serbia, so when Adobe acquired Fotolia, Serbia was not supported by Adobe. So I couldn't access my account.

  • July 22, 2026
  • 返信数 8.
  • 48 ビュー

More context in addition to the title - I tried several times during the years to login. In the meantime I lost my Allegorithmic Substance Designer and painter licences when they were bought by Adobe as well, so I put it all on ice and waited.
Serbia recently entered SEPA, so I suppose that should help with the overall situation.
The problem is I cannot access my account and am stuck at login screen - giving me an error anytime I try to log in.
 


This isn’t my primary source of revenue, so it was never especially urgent for me to resolve but on the other hand, I am receiving info in my inbox that some of my assets (that were listed on fotolia) are selling from time to time.
What can I do to access my account - or what should I do to transfer my Fotolia Account to Adobe Stock, finally?

    解決に役立った回答 Nancy OShea

    @Darkmirth,

    See if this helps.

     

     

    返信数 8

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert解決!
    Community Expert
    July 29, 2026

    @Darkmirth,

    See if this helps.

     

     

    Nancy O'Shea— Product User & Community Expert
    Darkmirth作成者
    Participant
    July 29, 2026

    Fantastic! That did it!
    Thank you Nancy. <3

    Nancy OShea
    Community Expert
    Community Expert
    July 29, 2026

    Glad it worked!  😃

     

    Nancy O'Shea— Product User & Community Expert
    Darkmirth作成者
    Participant
    July 29, 2026

    I still cannot access my seller account even after resetting the pasword

     

     

    Nancy OShea
    Community Expert
    Community Expert
    July 22, 2026

    If you’re asking as a seller & not a buyer, contact the Contributor Relations Team. 

    https://helpx.adobe.com/stock/contributor/get-started/manage-your-account/contact-contributor-support-team.html

     

    You will need a valid Adobe ID & password that your old Fotolia account can be synced to.

    https://helpx.adobe.com/in/stock/contributor/help/contributor-fotolia.html

     

    Hope that helps.

     

    Nancy O'Shea— Product User & Community Expert
    Darkmirth作成者
    Participant
    July 23, 2026

    Thank you Nancy for answering. Unfortunately it doesnt help, as soon as I click on  Adobe Stock Contributor Support page link in the first step I’m prompted to sign in - and my problem is that I’m trying to sign in.

    Nancy OShea
    Community Expert
    Community Expert
    July 23, 2026

    Sign in with your valid Adobe ID & password. 

    https://account.adobe.com/

     

     

     

    Nancy O'Shea— Product User & Community Expert