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Participant
April 24, 2023
Answered

How to report Stock being different upon download?

  • April 24, 2023
  • 2 replies
  • 306 views

Hi. I just downloaded a stock vector (two people talking) and opened it to find a completely different graphic (stylised lion's head). The stock numbers are the same, so the file seems to have been swapped out at some point. How can I report this to Adobe so they can fix the error?

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Correct answer Contributor1

Hello, I've verified the issue and granted you a replacement license. Unfortunately the original was not uploaded correctly and if the contributor does upload a correct version in the future it will be under a new file number. I'll send the asset to the content team for review. Thank you for the report and sorry for the problem with the asset.

2 replies

Contributor1Community ManagerCorrect answer
Community Manager
April 24, 2023

Hello, I've verified the issue and granted you a replacement license. Unfortunately the original was not uploaded correctly and if the contributor does upload a correct version in the future it will be under a new file number. I'll send the asset to the content team for review. Thank you for the report and sorry for the problem with the asset.

Participant
April 24, 2023

Thank you for your help!

Jill_C
Community Expert
Community Expert
April 24, 2023

Perhaps @Contributor1 can help with this problem.

Jill C., Forum Volunteer