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Participant
June 24, 2022
Question

How to return an audio credit?

  • June 24, 2022
  • 1 reply
  • 120 views

My husband accidentally hit the license button on an audio file thinking it should show more info before confirming a license. How can I return it? The asset ID is #356951512 

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1 reply

Abambo
Community Expert
Community Expert
June 24, 2022

You can't “return” or “unlicence” it, but Adobe can return the lost credit into your account.

 

Either you contact Adobe Customer Care, or you wait for friendly @Vani_100 to jump in.

 

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer