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jitkah11702112
jitkah11702112
Participant
July 26, 2018
Answered

how to stop payments

  • July 26, 2018
  • 1 reply
  • 851 views

Hi, we need help,

how we can stop monthly payments for ADOBE STOCK?

VS = 7415770

SS = 101213001

ID = 205-20072018 1086001101177

monthly amount = -36,29 EUR

Thanks a lot for Your HELP

Pavel Humeňuk
IT Manager

<removed by moderator>

    This topic has been closed for replies.
    Correct answer WendellaBee

    Hi JH,

    You are a delegate of a team subscription for Creative Cloud products. Please contact your team administrator for information about this subscription.

    EBQ

    1 reply

    twaritar3263062
    Community Manager
    twaritar3263062Community Manager
    Community Manager
    July 26, 2018

    Hi Jitka,

    I see you have an Adobe account under the same ID as with forums.

    I have checked your account details and noticed that you had signed up for Adobe Stock 10 pictures per month (yearly) plan which has already been cancelled.

    Let us know if you require any further assistance.

    Regards,

    Twarita

    A
    alvarob30443581
    Participant
    July 26, 2018

    I want to cancel the anual suscription but Adobe want to charge me €180 for the rest of the year that I did't use!!!

    I think this is abusive!!!

    twaritar3263062
    Community Manager
    twaritar3263062Community Manager
    Community Manager
    July 26, 2018

    Hi Alvaro,

    Sorry to hear that you are facing issues with Adobe Stock services.

    When you subscribe to the Adobe Stock promo offer, the first month is a free trial, Adobe doesn't charge you for the 1st month; the subscription billing actually starts from the second month.

    If you cancel within 14 days after the beginning of the second month’s billing cycle, you’ll be fully refunded. If you cancel the service after the 14th day after the beginning of the second month’s billing cycle, you’ll be charged 50% of your remaining contract obligation and your service will continue until the end of that month’s billing period.

    For more information, please see Legal subscription terms | Adobe

    You may also reach out to our support team Support FAQ: How can I contact Adobe for support? for further assistance.

    Regards,

    Twarita

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