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Participant
April 19, 2023
Answered

How to undo accidental licenses (I hit the button and didn't realize you can't go back)

  • April 19, 2023
  • 3 replies
  • 526 views

I was using Adobe Stock for the first time and when I was looking at the library I accidentally licensed some files I didn't realize would become licensed immediately and use up credits. I had thought I could go back and didn't realize they immediately license when you cclick into it.

Is there a way to undo this? And is it possible to recover the credits that got spent accidentally to use them toward files I do want to license? 

 

These are the files I accidentally used the credits on:

#537597162

#574932947

#572475499

 

#569571447

 

#499145230
#574260856

#540310738

 

These are the images I actually want to license:

https://stock.adobe.com/templates/arranged-phone-mockup/427701060

https://stock.adobe.com/templates/smartphone-with-social-media-post-layouts-screen-mockup/522112858

https://stock.adobe.com/templates/app-ui-screens-presentation-mockup/558159960

https://stock.adobe.com/templates/elegant-a4-letterhead-and-folder-branding-mockup/512387589

https://stock.adobe.com/templates/cracked-wall-photo-effect/542467272 

https://stock.adobe.com/templates/stationery-set-mockup/583676095

https://stock.adobe.com/templates/broken-glass-photo-effect-mockup/399845110


If someone could let me know, I'd really appreciate it. Thank you so much!

This topic has been closed for replies.
Correct answer Vani_100

Hello cacaohooves,

I have verified that you have licensed asset and have granted you  7 replacement credits. Please delete asset from any downloads or library at your end.

Hope this helps !!!

3 replies

Vani_100Community ManagerCorrect answer
Community Manager
April 24, 2023

Hello cacaohooves,

I have verified that you have licensed asset and have granted you  7 replacement credits. Please delete asset from any downloads or library at your end.

Hope this helps !!!

Abambo
Community Expert
Community Expert
April 19, 2023

Just a small question: what do you expect, when hitting the license button? It does what it does: license. 

 

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Kindly note that phone charges may apply.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)



Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and look, if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.


If in doubt, ask the forum.

ABAMBO | Hard- and Software Engineer | Photographer
Tacafy大尉
Legend
April 19, 2023

Hello.
You need to talk to customer support to see if you can undo this.
You can contact them during business hours.
https://helpx.adobe.com/contact.html