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Inspiring
April 27, 2021
Question

I accidentally clicked on the license button how do I undo this?

  • April 27, 2021
  • 1 reply
  • 243 views

I only wanted to click on the image to get more information and see it closer but hit the license button. There really needs to be something that verfies you want to license something, this was way to fast and easy to do if you fat finger it.

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1 reply

Abambo
Community Expert
Community Expert
April 27, 2021

There is no unlicense button, but if you post the asset id, someone at Adobe monitoring this could help you with a replacement asset credit.

 

Alternatively, you could contact Adobe customer care. Adobe customer care can be contacted here: https://helpx.adobe.com/contact.html - click the small callout at the lower right of the screen.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703)

ABAMBO | Hard- and Software Engineer | Photographer
IgoyardAuthor
Inspiring
April 27, 2021

Thank you for the support. I did try the chat bot yesterday and it sent me here. This seems like a helpful community, so I'm sure someone will see this. 

 

Here is the asset file number: #26192129