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donnab59243069
donnab59243069
Inspiring
April 21, 2021
Question

I accidentally downloaded a template when I was trying to view it. Can I get it rebated and removed?

  • April 21, 2021
  • 1 reply
  • 419 views

How do I request a rebate for an accidental download of a template (which I have never purchased a template before)? I was trying to view it larger and hit the licenced button by mistake. I'd want to delete it and have the credit replaced as I it won't work for me. Thanks. 

    1 reply

    V
    Vani_100
    Participating Frequently
    April 29, 2021

    Hello donnab59243069,

     

    Can you share Asset ID of Templates accidentally licensed. 

     

    donnab59243069
    donnab59243069Author
    Inspiring
    April 29, 2021

    Item #326148992

    V
    Vani_100
    Participating Frequently
    April 29, 2021

    I have verified that you have licensed 326148992 asset ID and have granted you a replacement license. Please delete asset from any downloads or library at your end.

    Hope this helps !!!!

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