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donnab59243069
Inspiring
Apr 21, 2021 4:24 AM UTC
Question

I accidentally downloaded a template when I was trying to view it. Can I get it rebated and removed?

How do I request a rebate for an accidental download of a template (which I have never purchased a template before)? I was trying to view it larger and hit the licenced button by mistake. I'd want to delete it and have the credit replaced as I it won't work for me. Thanks. 

5 replies

Participating Frequently
Apr 29, 2021 4:22 PM UTC

Hello donnab59243069,

 

Can you share Asset ID of Templates accidentally licensed. 

 

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donnab59243069
Inspiring
Apr 29, 2021 4:29 PM UTC

Item #326148992

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Participating Frequently
Apr 29, 2021 4:49 PM UTC

I have verified that you have licensed 326148992 asset ID and have granted you a replacement license. Please delete asset from any downloads or library at your end.

Hope this helps !!!!

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