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joang85367688
Participant
August 24, 2017
Answered

I accidentally licensed a video

  • August 24, 2017
  • 1 reply
  • 217 views

I accidentally buy a video licence (ID 13895937). I am waiting for a confirmation, but I have not downloaded it and I want a refund. How can I do that? Thank you.

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    Correct answer twaritar3263062

    Hi Joan,

    Videos are only purchased on demand and are not refundable.

    Also, you may refer to Legal subscription terms | Adobe for more details.

    For further assistance please contact our support team Support FAQ: How can I contact Adobe for support?

    Feel free to update this thread in case of any additional query.

    Regards,

    Twarita

    1 reply

    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    August 24, 2017

    Hi Joan,

    Videos are only purchased on demand and are not refundable.

    Also, you may refer to Legal subscription terms | Adobe for more details.

    For further assistance please contact our support team Support FAQ: How can I contact Adobe for support?

    Feel free to update this thread in case of any additional query.

    Regards,

    Twarita

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