Participant

Answered

I accidentally licensed an image!

Forum|Forum|9 years ago
February 1, 2017
4 replies
1487 views

I was scrolling down when I slipped and clicked on License and Save to Library for a random image! File#:132626954 Now instead of being able to license and save 10 images, I have only 9 free images left? Is there anyway to fix this?

This topic has been closed for replies.

Correct answer Kanikas

Hi Lilnutcracker,

I have added an image credit to your account so that you can license a different image instead.

Hope this helps !

D

default2v6txw0eqbjl

Participant

Hello! I did not realize what account I was currently on and I accidentally licensed #480410368

on the wrong account. Is there any way that the account this was licensed on can be credited back so that I can license it on my personal account instead?

Abambo

Community Expert

There is no way to unlicence an asset, unfortunately. MaybeAdobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852) Adobe customer care can help.

ABAMBO | Hard- and Software Engineer | Photographer

B

bartosuerte

Participant

I also accidentally licensed a graphic by simply trying to scroll on my phone. It's amazing that this is still an issue. Just remove the one click licensing nonsense, it's a terrible experience.

File: 470260429

E

Eric___Envalia

Participant

Hello,

I was looking for some vector art on stock.adobe.com, and probably by a erroneous click of my stylus hovering over an enlarged view, got an unwanted picture licensed in a fraction of a second.

I won't cry too long about my lost credit for a really useless image, but I'm really upset by the process that allowed to BUY without any confirmation. Is the only solution to unregister while choosing images ?

BR,

Eric

Kanikas

Community Manager

Hi Eric,

Sorry for the inconvenience.

Unfortunately, there is no way to unregister an image, if once licensed.

Kindly share the image number that you licensed accidentally. You may also contact support for help: support

Feel free to update the thread for any other concern.

Regards

Kanika

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Eric___Envalia

Participant

Hi Kanika, thanks for answering quickly It is the AdobeStock_61352359.

Seeing that I'm not the only one who accidentally licensed an image, maybe it should be interesting to use a more classic process in two steps, by Lightbox / cart or confirmation boxes ?

Maybe such a window did pop, but was clicked so fast that I didn't saw anything ? the Wacom stylus sometimes behaves very differently from the mouse or the trackpad :-(. After years of usage, I'm switching from Fotolia to Adobe stock (basically with the same content) but I'm not already very familiar with it.

Best regards.

Eric

Kanikas

Correct answer

Community Manager

Hi Lilnutcracker,

I have added an image credit to your account so that you can license a different image instead.

Hope this helps !

tiffb123

Participant

Hello, I mistakenly purchased a vector (FILE #: 88692335), thinking I was saving the preview. Please advise as to how to reverse this purchase. Thanks!

Kanikas

Community Manager

Hi Tiffb123,

Could you please share your Adobe id under which you have licenced an image in a private message.

Thanks,

kanika

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