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Participant
March 15, 2022
Question

I accidentally Licensed an image

  • March 15, 2022
  • 1 reply
  • 105 views

Hi! I was licensing one imgae and while I was in my downloads forlder the image next to it got licensed and downloaded itself. Ido notwant this picture, how can I reverse this? Can you help me?

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1 reply

Abambo
Community Expert
Community Expert
March 15, 2022

There is no way to "reverse" licensing, or to "return" the licence, but you may be granted a replacement asset credit. This can be handled by Adobe customer care. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer