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Skipprsnak
Participant
July 20, 2018
Answered

I accidentally licensed three videos

  • July 20, 2018
  • 1 reply
  • 281 views

Hello,

I accidentally licensed three videos for a preview project.  Is there anyway to return them? I got them on the 17th.

Thanks for any help!

Angie

    This topic has been closed for replies.
    Correct answer twaritar3263062

    Hi Angie,

    Sorry to hear that.

    Videos are purchased on-demand or using credits from credit packs. Please note that the on-demand purchases are not refundable.

    Since you have accidentally licensed 3 Adobe Stock videos, please contact our support team Support FAQ: How can I contact Adobe for support? for refund related requests(you can check with them for exceptions).

    In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita

    1 reply

    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    July 20, 2018

    Hi Angie,

    Sorry to hear that.

    Videos are purchased on-demand or using credits from credit packs. Please note that the on-demand purchases are not refundable.

    Since you have accidentally licensed 3 Adobe Stock videos, please contact our support team Support FAQ: How can I contact Adobe for support? for refund related requests(you can check with them for exceptions).

    In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita

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