Answered
I accidentally licensed three videos
Hello,
I accidentally licensed three videos for a preview project. Is there anyway to return them? I got them on the 17th.
Thanks for any help!
Angie
twaritar3263062Correct answer
Participating Frequently
Jul 20, 2018 5:04 PM UTC
Hi Angie,
Sorry to hear that.
Videos are purchased on-demand or using credits from credit packs. Please note that the on-demand purchases are not refundable.
Since you have accidentally licensed 3 Adobe Stock videos, please contact our support team Support FAQ: How can I contact Adobe for support? for refund related requests(you can check with them for exceptions).
In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link
Feel free to update this thread in case of any additional questions.
Regards,
Twarita
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