I am being charged for adobe stock and dont know what it is.

Question

I am being charged for stock. I litterally dont know what it is or what it does. All I want is to be able to organize and edit my PDFs. Can i get a refund for the app I didnt use, My wife would say adobe came out and I was under the impression adobe DC was $30 a month. Please help

kglad · Accepted Answer

stock are images. if that seems incorrect, contact adobe support. there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

Abambo · Answer

I am being charged for stock. I litterally dont know what it is or what it does.

By @Brian M Elmore

Stock is an image database where you can licence images (and videos and also other creative stuff) contributed by others. You probably took a subscription and ticked a “1-month free trial” for Adobe stock. The problem with that is that after the free trial, you get a full-year stock subscription.

If you are still in the 14 days after the start of the subscription, you can self-cancel, by going to http://account.adobe.com/plans and clicking “Manage plan” on the stock plan. You can cancel the plan without a cancellation fee, and get a refund.

If you are further than these 14 days, you can't cancel without paying an early termination fee. In that case, you need to contact Adobe customer care as indicated by @kglad.

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