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nataliew767
Participant
November 6, 2018
Answered

I am missing credits with the transfer from Fotolia to Adobe. Adobe shows only 9 but I have 43 under Fotolia. Please restore my missing credits.

  • November 6, 2018
  • 1 reply
  • 269 views

My account from Fotolia was transferred to Adobe today.  I had 43 credits under Fotolia but Adobe is only showing 9.  How to I get the missing credits restored to Adobe?

    This topic has been closed for replies.
    Correct answer Beverley Gray

    Hi there

    Fotolia credits are converted into Adobe Stock credits with a ratio of 5 Fotolia credits for 1 Adobe Stock credit, so it appears you have the correct number of Adobe Stock credits (43 divided by 5, and rounded up = 9)

    Kind regards

    Bev

    1 reply

    Beverley Gray
    Beverley GrayCorrect answer
    Inspiring
    November 6, 2018

    Hi there

    Fotolia credits are converted into Adobe Stock credits with a ratio of 5 Fotolia credits for 1 Adobe Stock credit, so it appears you have the correct number of Adobe Stock credits (43 divided by 5, and rounded up = 9)

    Kind regards

    Bev

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