I bought a video, but the file is damaged - so I can't use it

Forum|Forum|8 years ago
June 1, 2017
2 replies
353 views

Hi AdobeStock, hi everyone!

I bought a video for $60, but the file is damaged.

This one:

Time lapse of cooking of zucchini, onions and fresh tomatoes to prepare a traditional Italian sauce for pasta - image | …

What should I do now?

Thanks for your answer. !

damaged file

This topic has been closed for replies.

Correct answer Beverley Gray

Hi there

I'll ask our support team to look into this and follow up with you.

Kind regards

Bev

L

Lovisa28227783q87s

Participant

I also have a damaged file, it is this one: https://stock.adobe.com/se/Library/urn:aaid:sc:EU:7d952150-3a90-4ca8-9c9a-35abfbac3c87?asset_id=326324239

(Named: Beautiful young asian female wearing sunglasses and headphones while lying on the floor grass outdoors at a public park on the beautiful sunset.
by Lifehdfilm).

Please help! /Lovisa

WendellaBee

Adobe Employee

Please contact customer care, https://helpx.adobe.com/contact.html, for assistance. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.

Beverley GrayCorrect answer

Inspiring

Hi there

I'll ask our support team to look into this and follow up with you.

Kind regards

Bev

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