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W
Wolfering High
Participant
April 23, 2018
Answered

I can't buy the 5-credits package. There's always an error.

  • April 23, 2018
  • 1 reply
  • 310 views

What's wrong? Why can't I buy? Am I too shy?

    This topic has been closed for replies.
    Correct answer Beverley Gray

    Hi there

    It looks like the orders have failed as the credit card details on file have expired.

    If you sign into your Adobe account then go to Plans & Products and update the credit card details for Stock - On Demand.  Please wait a few minutes then try to place your order again.

    Let me know if that works.

    Thanks

    Bev

    1 reply

    Beverley Gray
    Community Manager
    Beverley GrayCommunity ManagerCorrect answer
    Community Manager
    April 23, 2018

    Hi there

    It looks like the orders have failed as the credit card details on file have expired.

    If you sign into your Adobe account then go to Plans & Products and update the credit card details for Stock - On Demand.  Please wait a few minutes then try to place your order again.

    Let me know if that works.

    Thanks

    Bev

    W
    Wolfering HighAuthor
    Participant
    April 23, 2018

    Thank you! :-) That's it!

    Beverley Gray
    Community Manager
    Beverley GrayCommunity Manager
    Community Manager
    April 23, 2018

    Great - thanks for confirming!

    Regards

    Bev

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