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Wolfering High
Participant
Apr 23, 2018 10:55 AM UTC
Answered

I can't buy the 5-credits package. There's always an error.

What's wrong? Why can't I buy? Am I too shy?

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    Beverley Gray
    Beverley GrayCorrect answer
    Inspiring
    Apr 23, 2018 11:37 AM UTC

    Hi there

    It looks like the orders have failed as the credit card details on file have expired.

    If you sign into your Adobe account then go to Plans & Products and update the credit card details for Stock - On Demand.  Please wait a few minutes then try to place your order again.

    Let me know if that works.

    Thanks

    Bev

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    3 replies

    Beverley Gray
    Beverley GrayCorrect answer
    Inspiring
    Apr 23, 2018 11:37 AM UTC

    Hi there

    It looks like the orders have failed as the credit card details on file have expired.

    If you sign into your Adobe account then go to Plans & Products and update the credit card details for Stock - On Demand.  Please wait a few minutes then try to place your order again.

    Let me know if that works.

    Thanks

    Bev

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    Wolfering HighAuthor
    Participant
    Apr 23, 2018 12:34 PM UTC

    Thank you! :-) That's it!

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    Beverley Gray
    Beverley Gray
    Inspiring
    Apr 23, 2018 12:53 PM UTC

    Great - thanks for confirming!

    Regards

    Bev

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