I can’t cancel

Question

Hello Good day, I tried cancelling my adope subscription, but its only saying "you will be able to manage this plan shortly" and i do not wish to be charged fee's i dont need to pay. Please cancel it for me, thank you.

Abambo · Accepted Answer

You are replying to an unrelated post. I will need to detach this as a new post.

If you can't selfcancel, you will need to contact Adobe customer care. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

WendellaBee · Answer

I don't see any Adobe Stock subscription associated with the Adobe ID you are using here on the forums. If you have more than one Adobe ID you will need to sign in with Adobe ID/email address associated with your subscription. You can manage your subscriptions here: https://account.adobe.com

If you follow Abambo's suggestion and contact customer care you will need the email address that was used when you signed up for the Adobe Stock subscription.

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