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jordanc59755164
Participant
Nov 18, 2017 4:46 AM UTC
Answered

I️ can’t cancel adobe stock or Lightroom subscription

I am very upset. I accidentally signed up for a trial for adobe stock in October I could not figure out how to cancel it then, I  decided to go ahead and use it.  I remembered this week that my trial would be up soon I  tried to cancel but no plan or product shows up to be able to cancel. I have been trying to get in Contact with someone for the last few days but it is impossible. I got charged over 30 dollars on PayPal today and I am ferious because I have tried everything I know to do and I  can’t figure out how to get it canceled. I  can’t find a number to call or anything. I  am really hoping posting here will help. We will see. I don’t know if it is possible but I would appreciate a refund. Please help! 

Also I have a lightroom subscription that I️ would like canceled also.

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    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    Nov 19, 2017 7:04 AM UTC

    Hi Jordan,

    Please contact the support through call/chat for the cancellation requests and refund related queries:

    Contact Customer Care

    **Be sure to remain signed in with your Adobe ID before accessing the link above**

    You may also refer to the help document below:

    https://helpx.adobe.com/stock/kb/cancel-membership-subscription-stock.html

    In case you are unable to reach support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

    Feel free to update this thread in case of any additional questions.

    Regards

    Twarita

    1 reply

    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    Nov 19, 2017 7:04 AM UTC

    Hi Jordan,

    Please contact the support through call/chat for the cancellation requests and refund related queries:

    Contact Customer Care

    **Be sure to remain signed in with your Adobe ID before accessing the link above**

    You may also refer to the help document below:

    https://helpx.adobe.com/stock/kb/cancel-membership-subscription-stock.html

    In case you are unable to reach support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

    Feel free to update this thread in case of any additional questions.

    Regards

    Twarita

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