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Other29761299etav
Participant
May 14, 2023
Answered

I can’t Cancel my plan

  • May 14, 2023
  • 1 reply
  • 526 views

Hi, can someone help me? I don't know why I received a bill for $35.99, since I didn't use anything. And now I can't cancel my plan in Adobe Stock

This topic has been closed for replies.
Correct answer Jill_C

If you have subscribed to Adobe Stock, there is a monthly recurring subscription fee, regardless of whether you actually used the service during the month. Did you follow the instructions on this page: 

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

1 reply

Jill_C
Community Expert
Jill_CCommunity ExpertCorrect answer
Community Expert
May 14, 2023

If you have subscribed to Adobe Stock, there is a monthly recurring subscription fee, regardless of whether you actually used the service during the month. Did you follow the instructions on this page: 

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

Jill C., Forum Volunteer
O
Other29761299etavAuthor
Participant
May 14, 2023

But if I forgot cancel free trial plan, how I can cancel plan now? It's only been a couple of days since the free subscription ended and I haven't even used anything

Jill_C
Community Expert
Jill_CCommunity Expert
Community Expert
May 14, 2023

I think there may be a brief grace period after the trial ends, and you might be able to convince Adobe to let you cancel it without penalty. Review this page and use the contact us link at the bottom of the page:

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html#cancel

Jill C., Forum Volunteer
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