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M
mohameds5238826
Participant
April 30, 2019
Answered

I can´t cancel my trial stock Adobe order

  • April 30, 2019
  • 1 reply
  • 379 views

Hi there

I have made a trial order in Stock Adobe and I dont want to proceed and wanted to cancel it.

I have searched how I can do this and I could not find any cancelation option like explained in this URL: Cancel your Adobe Stock membership

Please let me know how can I cancel my order as I dont want it.

My Order Number is : ADB057177172DE

Thank you

This topic has been closed for replies.
Correct answer WendellaBee

Hello M. S.,

That order is showing as cancelled in our system.

EBQ

1 reply

WendellaBee
Adobe Employee
WendellaBeeCorrect answer
Adobe Employee
April 30, 2019

Hello M. S.,

That order is showing as cancelled in our system.

EBQ

O
oliverc95147298
Participant
May 1, 2019

Hi, I've got the same problem.

I signed up to the trial, and was hoping to cancel. Instead, I can't find any way to cancel under my Adobe accounts, and now the first invoice for 36 euros has gone out of my account!

It feels like Adobe is trying to trap people into the annual Stock plans without them realising it!

Please help me cancel my plan, the order was: ADB056670078ES

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
May 1, 2019

Adobe does not try to avoid you to cancel your plan. I have a cancel button on my plan. So it is possible to cancel. Please go to https://account.adobe.com/plans, choose your plan, click „Manage plan“ and cancel.

If you have trouble canceling, it may well be that your payment has been refused.

In any case, when being unable ti cancel, you should Contact Customer Care .

ABAMBO | Hard- and Software Engineer | Photographer
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