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Participant
Apr 21, 2021 4:12 PM UTC
Answered

I can't delete my account

I created an test account which I canceled at 19 of February but I have received two chargues in my credit card. Now I can't delete my account, you can see that I haven't used my account since February.

How can I delete my account and you refund my money?

Where can I resend the confirmation email to prove?

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WendellaBee
WendellaBeeCorrect answer
Inspiring
Apr 21, 2021 4:49 PM UTC

Please contact customer care, https://helpx.adobe.com/contact.html, for assistance with your issue. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode.


7 replies

WendellaBee
WendellaBeeCorrect answer
Inspiring
Apr 21, 2021 4:49 PM UTC

Please contact customer care, https://helpx.adobe.com/contact.html, for assistance with your issue. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode.


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Participant
Apr 27, 2021 3:35 PM UTC

I can't see the chat icon, in incognito mode either

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Abambo
Community Expert
Community Expert
Apr 27, 2021 8:40 PM UTC

Try this one: Auto-Open Chat window - https://helpx.adobe.com/contact.html?rghtup=autoOpen

 

...and please be aware of this one: Avoid Phishing: 3 Easy Ways to Identify Adobe Staff - https://community.adobe.com/t5/download-install/avoid-phishing-3-easy-ways-to-identify-adobe-staff/m-p/11034448

 

 

 

 

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ABAMBO | Hard- and Software Engineer | Photographer