I can't download my credits

Question

Hi, I pay every month but when I want to download I get error message do update my card which is up to date and I want to use my 31 credits now. I have already paid for them and if after I want to close my account I should be able to do that so please solve this at once

Thanks,

Annika

Abambo · Answer

We can't help you here in this user to user forum. Either you check here https://account.adobe.com/ if you can update your payment method, or you need to contact Adobe customer care to sort out with them any trouble you may have. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

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