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Participant
October 24, 2023
Answered

I can't download the images from Adobe stock photo since yesterday 10/22

  • October 24, 2023
  • 3 replies
  • 266 views

I can't download the images from Adobe stock photo since yesterday 10/22. I have done all I can do, log in and out, clean cache and used different browser. It really make me crazy!

This topic has been closed for replies.
Correct answer EvilBug1

This problem is fixed. Users in TW should be able to proceed as normal now. Thanks everyone for your patience. 

EB

3 replies

EvilBug1Correct answer
Adobe Employee
October 26, 2023

This problem is fixed. Users in TW should be able to proceed as normal now. Thanks everyone for your patience. 

EB

Abambo
Community Expert
Community Expert
October 24, 2023

I tried it just now, it worked as expected. You could still change the network.

 

Adobe customer care for individual users (Teams and Enterprise users need to contact a plan administrator): Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and look, if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
If in doubt, ask the forum.

ABAMBO | Hard- and Software Engineer | Photographer
Participant
October 24, 2023

I tried to find Adobe customer support, otherwise, no one help me.

 

Participant
October 26, 2023

Estou tentando baixas as imagens e informa que "Houve um erro ao processar a sua solicitação". 

Adobe Employee
October 26, 2023

Hello Monica32216279g0p6, please check your private message for details about your account. 

 

Thanks,

EB