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fransj213
Participant
October 21, 2018
Answered

I cannot cancel my Adobe Stock plan

  • October 21, 2018
  • 1 reply
  • 321 views

Hi

I can't seem to cancel my plan, there isn't any option to do so. I started a free trial, thinking it would be useful for a project I'm working on, but now that I want to unsubscribe, I can't. If anybody can help it would be appreciated.

Thank you

Frans

    This topic has been closed for replies.
    Correct answer Sheena Kaul

    Hi Frans,

    I am sorry to hear that you're having troubles cancelling your subscription however I did check your account and it seems that there are some billing errors because of which you might not be getting the cancel option from within your account page.

    I'd advise you to Contact Customer Care for cancellation requests and billing queries.

    Please see Contact Support FAQ: Unable to reach support through the "Contact US" link if you're still not able to reach the support.

    Regards,

    Sheena

    1 reply

    Sheena Kaul
    Community Manager
    Sheena KaulCommunity ManagerCorrect answer
    Community Manager
    October 22, 2018

    Hi Frans,

    I am sorry to hear that you're having troubles cancelling your subscription however I did check your account and it seems that there are some billing errors because of which you might not be getting the cancel option from within your account page.

    I'd advise you to Contact Customer Care for cancellation requests and billing queries.

    Please see Contact Support FAQ: Unable to reach support through the "Contact US" link if you're still not able to reach the support.

    Regards,

    Sheena

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