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fransj213
Participant
Oct 21, 2018 5:47 PM UTC
Answered

I cannot cancel my Adobe Stock plan

Hi

I can't seem to cancel my plan, there isn't any option to do so. I started a free trial, thinking it would be useful for a project I'm working on, but now that I want to unsubscribe, I can't. If anybody can help it would be appreciated.

Thank you

Frans

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    Sheena Kaul
    Sheena KaulCorrect answer
    Legend
    Oct 22, 2018 6:46 PM UTC

    Hi Frans,

    I am sorry to hear that you're having troubles cancelling your subscription however I did check your account and it seems that there are some billing errors because of which you might not be getting the cancel option from within your account page.

    I'd advise you to Contact Customer Care for cancellation requests and billing queries.

    Please see Contact Support FAQ: Unable to reach support through the "Contact US" link if you're still not able to reach the support.

    Regards,

    Sheena

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    1 reply

    Sheena Kaul
    Sheena KaulCorrect answer
    Legend
    Oct 22, 2018 6:46 PM UTC

    Hi Frans,

    I am sorry to hear that you're having troubles cancelling your subscription however I did check your account and it seems that there are some billing errors because of which you might not be getting the cancel option from within your account page.

    I'd advise you to Contact Customer Care for cancellation requests and billing queries.

    Please see Contact Support FAQ: Unable to reach support through the "Contact US" link if you're still not able to reach the support.

    Regards,

    Sheena

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