I cant use my Adobe Stock account

Question

I paid for Adobe Stock extended license - but it doesnt register when I try to download photos.  It still ask me for payment.

WendellaBee · Accepted Answer

So - I thought I was paying for something else - is there any way to refund that license and then get one of those plans?

You would need to contact customer care. They can also assist you with setting up a plan if you wish.

Please contact customer care here: https://helpx.adobe.com/contact.html, for assistance. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.

WendellaBee · Answer

Hi @Jason27006876bvkb,Using the Adobe ID you are using here on the forums I don't see any Adobe Stock subscription associated with your Adobe ID. Is it possible you have a subscription under a different Adobe ID/email address? You would need to be signed into the site with the email address associated with your Adobe Stock subscription. If you require additional assistance please contact customer care, https://helpx.adobe.com/contact.html. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.

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