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Anonymous
Dec 22, 2020 11:42 AM UTC
Answered

I couldn't cancel my free trial, do I get my money back

I tried to cancel my trial subscription but I couldn't. The payment didn't go through yet (issues with the card). What guarantee do I have that when I pay and cancel my subscribtion is that I will get my money back? I do not wish to use Adobe Stock anymore. 

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Abambo
AbamboCorrect answer
Community Expert
Dec 27, 2020 5:36 PM UTC

With issues with your card, you need to contact Adobe customer care to cancel. Self cancel is not possible in that case.

Adobe customer care can be contacted here: https://helpx.adobe.com/contact.html - click the small callout at the lower right of the screen and type "agent".

ABAMBO | Hard- and Software Engineer | Photographer
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Abambo
Community Expert
AbamboCommunity ExpertCorrect answer
Community Expert
Dec 27, 2020 5:36 PM UTC

With issues with your card, you need to contact Adobe customer care to cancel. Self cancel is not possible in that case.

Adobe customer care can be contacted here: https://helpx.adobe.com/contact.html - click the small callout at the lower right of the screen and type "agent".

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ABAMBO | Hard- and Software Engineer | Photographer
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