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rosalbam29005565
Participant
May 31, 2018
Answered

I'd like to delete my Stock subscription

  • May 31, 2018
  • 1 reply
  • 654 views

My stock subscription was basically forced onto my Acrobat one and your website is making it obviously difficult to cancel it.
It even wants me to pay half of a yearly fee for a service I didn't need in the first place.

I saw you solved the problem in the past, I would just like for you to erase the useless service for me so that I can keep using the others and I'm not forced to erase all the subscriptions at once.

This topic has been closed for replies.
Correct answer Jill_C

I want to cancel Adobe stock. I did nor want it but you billed me anyway. Now it is impossible to contact anybody. You want to make it difficult so people will be forced to pay. I had to pay 30 € and I got 62 € on Invoice. Why are you doing this? 


You signed up for the subscription, probably the 30-day free trial and didn't cancel it before the end of the trial period. Adobe does not sign up users for subscriptions without their express written consent. Here's how to cancel:

Cancel your Adobe Stock membership

1 reply

twaritar3263062
Participating Frequently
May 31, 2018

Hi Rosalba,

Sorry to hear that you are facing troubles while cancelling your Stock subscription.

Have you already tried our cancellation steps here? Cancel your Adobe Stock membership

If that doesn’t work, please contact our support team Support FAQ: How can I contact Adobe for support? for cancellation and refund related requests.

In case you are unable to reach our support team through the above- mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

rosalbam29005565
Participant
June 1, 2018

Hello, in the end I followed the instruction and I was able to solve the issue thanks to the chat support.

twaritar3263062
Participating Frequently
June 1, 2018

Rosalba,

Glad to hear that your issue got resolved.

Please let us know if you require any further assistance.

Regards,

Twarita