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I
ianb90315903
Participant
July 2, 2018
Answered

I have 98 downloads available

  • July 2, 2018
  • 2 replies
  • 329 views

I have 98 downloads available but I'm unable to licence anything because it says there's a problem with my billing information. I have canceled my plan but I still have 98 unused downloads.

Thanks

    This topic has been closed for replies.
    Correct answer twaritar3263062

    Ian,

    I apologize for the confusion here.

    I checked your transaction details and noticed that you have cancelled your Adobe Stock subscription on 28th of May, 2018 and also your account was charged with an early termination fee for the Stock subscription.

    I would also like to let you know that the remaining assets(98) were valid until the last billing date, after which they got expired.

    Regards,

    Twarita

    2 replies

    twaritar3263062
    Community Manager
    twaritar3263062Community Manager
    Community Manager
    July 2, 2018

    Hi Ian,

    Sorry to hear that.

    I have checked your account details and noticed that your Adobe Stock subscription has been suspended due to payment issues and that is the  reason you are unable to access the remaining assets.

    Please contact our support team Support FAQ: How can I contact Adobe for support?  for further assistance.

    If you are unable to reach our support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita

    I
    ianb90315903Author
    Participant
    July 2, 2018

    Hi thanks for the response. No i paid the remaining amount to stop my subscription 4 weeks ago. Check the transactions i have all the invoices as proof.

    twaritar3263062
    Community Manager
    twaritar3263062Community ManagerCorrect answer
    Community Manager
    July 2, 2018

    Ian,

    I apologize for the confusion here.

    I checked your transaction details and noticed that you have cancelled your Adobe Stock subscription on 28th of May, 2018 and also your account was charged with an early termination fee for the Stock subscription.

    I would also like to let you know that the remaining assets(98) were valid until the last billing date, after which they got expired.

    Regards,

    Twarita

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      July 2, 2018

      [moved from Creative Cloud Download & Install to Adobe Stock]

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