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Tyeshia
Tyeshia
Participant
November 18, 2018
Answered

I have a subscription and I am unable to use images. it is asking me to pay.

  • November 18, 2018
  • 1 reply
  • 606 views

I am not sure why I am not able to license any images today. I have a paid subscription and I have not had issues before but today, it is asking me to pay to license an image and showing that I have 0 images available to license...What could be causing this?

    This topic has been closed for replies.
    Correct answer WendellaBee

    Hello T. B.,

    I don't see any issue with your account when I look up the Adobe ID you are using here on the forums. I answered your other post regarding premium assets: Re: Filter out Premium images?

    If you have more than one Adobe ID it's possible that you were signed in with an Adobe ID that is not associated with an Adobe Stock subscription.

    EBQ

    1 reply

    WendellaBee
    Adobe Employee
    WendellaBeeCorrect answer
    Adobe Employee
    November 19, 2018

    Hello T. B.,

    I don't see any issue with your account when I look up the Adobe ID you are using here on the forums. I answered your other post regarding premium assets: Re: Filter out Premium images?

    If you have more than one Adobe ID it's possible that you were signed in with an Adobe ID that is not associated with an Adobe Stock subscription.

    EBQ

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