I have not been able to cancel my adobe stock for over 30 days

Hello everyone,

it's about 30 days that I can not disable the adobe stock subscription as explained in the guide Cancel your Adobe Stock membership

As you can see from the image 1 I give as a mistake an alleged probelm on the paypal account.

This did not allow me to manage my plan immediately after the trial phase (I don't deny that I used adobe stock after paying for the first month, because I just PAID and use it, even if I didn't want to continue)

In image 2, however, you can see that payments have been made, and there are no paypal problems.

Now, I would like to cancel this subscription, as I wanted ONLY TO USE THE TRIAL.

But then I was "cheated" by automatic renewal.

Is it possible that some admin solve my problem of blocking the modification of the plan?

Thank you.