i have supscription plan but i can't obtain product license

Forum|Forum|2 years ago
September 4, 2023
4 replies
750 views

I just renewed my subscription and I downloaded an audio for my project but I can't find its license. and my subscription plan is also not showing

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Billing

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Correct answer WendellaBee

Hi @Manoj311921777i30,

Any files that you've licensed from the Adobe Stock website will appear in your license history. Sign into Adobe Stock and click the avatar in the upper right corner of the page. There you can access your license history.

WendellaBeeCorrect answer

Adobe Employee

Hi @Manoj311921777i30,

Any files that you've licensed from the Adobe Stock website will appear in your license history. Sign into Adobe Stock and click the avatar in the upper right corner of the page. There you can access your license history.

Abambo

Community Expert

Do you happen to have a stock subscription? A Teams or Enterprise subscription, or an individual subscription?

Showing your plans (individual): https://account.adobe.com/plans

For a Teams or Enterprise subscription, you need to use the admin console as an administrator.

As for your stock file:

The file will be either in your download directory or in a library in the cloud. https://assets.adobe.com/libraries

Does this help?

ABAMBO | Hard- and Software Engineer | Photographer

gupta shivangi

Legend

Hi @Manoj311921777i30

We're sorry for the trouble. The subscription is showing active at our end. The solution articles shared by @kglad should be enough to get the issue resolved. If not, could you share a screenshot of what you see when you sign in to the Creative Cloud desktop application?

We're here to help.

Regards,

Shivangi