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Participant
June 13, 2024
Answered

I licensed #791887684, but the wrong file is being downloaded.

  • June 13, 2024
  • 3 replies
  • 289 views

Hoping someone from tech support can help. Thanks.

This topic has been closed for replies.
Correct answer Contributor1

Hello all, thank you for tagging me on this post @Abambo. I've confirmed the wrong file 791887684 in a different forum post and returned the credit to ritchan.

3 replies

Contributor1Community ManagerCorrect answer
Community Manager
June 18, 2024

Hello all, thank you for tagging me on this post @Abambo. I've confirmed the wrong file 791887684 in a different forum post and returned the credit to ritchan.

Abambo
Community Expert
Community Expert
June 17, 2024

You will need to licence a different asset. @Contributor1 will check your claim and will probably return the lost credit.

ABAMBO | Hard- and Software Engineer | Photographer
Abambo
Community Expert
Community Expert
June 17, 2024

I see that you have posted multiple requests for this. Forum moderators will move (typically) your request to the correct forum. There is no need to post multiple requests for this. I will lock this thread now.

ABAMBO | Hard- and Software Engineer | Photographer
John T Smith
Community Expert
Community Expert
June 13, 2024

You need to ask program questions in the forum for the program you are using
To ask in the forum for your program please start at https://community.adobe.com/
Moving from Using the Community (which is about the forums) to the Stock forum

 

Nobody here can see your account information

This is a public forum, you need the link to Adobe support, not other users

Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN
.
This link will go directly to the chat option
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent in the lower right, without the quote " " marks
or
X (aka Twitter) tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

 

ritchanAuthor
Participant
June 14, 2024

Thank you very much, John.   I'll move it to the appropriate forum.