I'm having trouble with my billing information.

Question

Hello, I'm a yearly subscriber and didn't had money in my card when the day came to pay. When that happened I filled my card up, I got the green confirmation that the payment is processed, I checked my digital wallet and the money went through but still I cannot download new images. I still get the : Your Stock subscription has been suspended due to a problem with billing your account. I'm retrying over and over again, first it says that the payment is done and shows my credits but I can't download any images

WendellaBee · Accepted Answer

It appears you have been able to use your subscription quota since posting here. If you have any issues with your account please contact customer care, https://helpx.adobe.com/contact.html, for assistance. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.

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