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Participant
September 21, 2026
Question

I'm using an Enterprise account - why can't I download certain images?

  • September 21, 2026
  • 2 replies
  • 14 views

My employer has an Enterprise account. Sometimes when I attempt to download an Adobe Stock image I get this message: "You’re logged in as a business user. This offer is only for individual customers. To complete your purchase, switch to your personal account." If this is happening because that particular image isn’t available to Enterprise accounts, then why would the image come up in my search? 

    2 replies

    Nancy OShea
    Community Expert
    Community Expert
    September 22, 2026

    Without specific details, I’m guessing you’re trying to access assets that have not been approved by an admin.

    Ask your plan admin to explain how your team’s plan works. 

     

    Nancy O'Shea— Product User & Community Expert
    Misalo-GDAuthor
    Participant
    September 22, 2026

    I’m searching for stock images, like usual, but with certain images I get that error when I try to download them.