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Freddy Guerra A
Participant
October 8, 2023
Question

I need refund please

  • October 8, 2023
  • 2 replies
  • 145 views

I activated a trial version to download a video and forgot to deactivate the plan at the end of the month. I need help please, I don't have any money to pay for it.

Who can I really contact to handle this problem? I need a real person, not a virtual assistant.

please help!

    This topic has been closed for replies.

    2 replies

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    October 8, 2023

    You should be able to cancel, as you are in the first 14 days of the paid plan. A refund will be issued automatically after cancellation. https://helpx.adobe.com/stock/kb/cancel-membership-subscription-stock.html

    ABAMBO | Hard- and Software Engineer | Photographer
      Jill_C
      Community Expert
      Jill_CCommunity Expert
      Community Expert
      October 8, 2023

      When you use the chat icon, type "agent" to reach a real, live support person.

      Jill C., Forum Volunteer
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