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Q
QuoStock
Participant
October 30, 2018
Answered

I received an invoice from Adobe Stock On-demand, but I have not ordered anything or requested to subscribe to this plan.

  • October 30, 2018
  • 1 reply
  • 659 views

HI! May you help me? PayPal notifies me about the invoicing of an Adobe Stock On demand order. Before receiving the invoice, I did not know that On Demand was among my plans, so it is not possible that I have made any request. I would appreciate if you can give me detailed information regarding this matter.

Best regards,

Diego

    This topic has been closed for replies.
    Correct answer David__B

    Hi Diego,

    Please contact and work with our customer service directly for this. They would be able to assist going through your licensing history and provide you the detailed information you're requesting.

    Please sign in with your Adobe ID associated with your Stock membership here:

    Contact Customer Care

    If you select Account issues, Adobe ID there should be a blue "Show Me My Contact Options" button. If you click that there should be Phone or Chat options at the bottom of the page.

    Thanks,

    - Dave

    1 reply

    David__B
    Adobe Employee
    David__BCorrect answer
    Adobe Employee
    October 30, 2018

    Hi Diego,

    Please contact and work with our customer service directly for this. They would be able to assist going through your licensing history and provide you the detailed information you're requesting.

    Please sign in with your Adobe ID associated with your Stock membership here:

    Contact Customer Care

    If you select Account issues, Adobe ID there should be a blue "Show Me My Contact Options" button. If you click that there should be Phone or Chat options at the bottom of the page.

    Thanks,

    - Dave

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