Skip to main content
woodeokl12703107
woodeokl12703107
Participant
Jun 1, 2017 12:54 AM UTC
Answered

I still cannot activate my subscribed plan..:(

Hi,

I have following problem, but not yet resolved:(

I've just renewed my monthly subscription(199.99＄/ 750 per month) and i tried to licence and download it redirects me to the plans page as if i don't have a plan.

I received invoice on 28/05/17. And my credit card has been already billed on the same day. But it looks like i have to pay additionally when i try to download images, like i don't have any plans.

I have tried logging in and out and using a different browser but no luck.

    This topic is closed to new replies. Start a new post to keep the conversation going.
    Beverley Gray
    Beverley GrayCorrect answer
    Inspiring
    Jun 1, 2017 10:14 AM UTC

    Hi there

    Issue has been resolved and the 750 credits are now available.

    Thanks for your patience.

    Kind regards

    Bev

    View reply

    2 replies

    Beverley Gray
    Beverley GrayCorrect answer
    Inspiring
    Jun 1, 2017 10:14 AM UTC

    Hi there

    Issue has been resolved and the 750 credits are now available.

    Thanks for your patience.

    Kind regards

    Bev

    Translate
    Beverley Gray
    Beverley Gray
    Inspiring
    Jun 1, 2017 9:16 AM UTC

    Hi there

    Cannot activate my plan

    This is currently with our engineering team and I'll let you know when resolved.

    Sorry for the delay.

    Thanks

    Bev

    Translate
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices