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woodeokl12703107
woodeokl12703107
Participant
June 1, 2017
Answered

I still cannot activate my subscribed plan..:(

  • June 1, 2017
  • 2 replies
  • 201 views

Hi,

I have following problem, but not yet resolved:(

I've just renewed my monthly subscription(199.99＄/ 750 per month) and i tried to licence and download it redirects me to the plans page as if i don't have a plan.

I received invoice on 28/05/17. And my credit card has been already billed on the same day. But it looks like i have to pay additionally when i try to download images, like i don't have any plans.

I have tried logging in and out and using a different browser but no luck.

    This topic has been closed for replies.
    Correct answer Beverley Gray

    Hi there

    Issue has been resolved and the 750 credits are now available.

    Thanks for your patience.

    Kind regards

    Bev

    2 replies

    Beverley Gray
    Beverley GrayCorrect answer
    Inspiring
    June 1, 2017

    Hi there

    Issue has been resolved and the 750 credits are now available.

    Thanks for your patience.

    Kind regards

    Bev

    Beverley Gray
    Beverley Gray
    Inspiring
    June 1, 2017

    Hi there

    Cannot activate my plan

    This is currently with our engineering team and I'll let you know when resolved.

    Sorry for the delay.

    Thanks

    Bev

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