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January 26, 2024
Answered

I unintentionally, unknowingly resubscribed Adobe Stock Please Help!!!

  • January 26, 2024
  • 1 reply
  • 199 views

So, I had a test subscription for Photoshop and Adobe Illustrator for University in december. Apparently that included Adobe Stock aswell since I don't recall ever booking it. After cancelling the test subscrptions including Adobe Stock in time I got the Adobe Creative Cloud for students. However today I noticed that Adobe ist billing me a monthly 35,69€ for Adobe Stock and Firefly. I checked my mail and it seems that immediately after cancelling Adobe Stock for the first time a new subscription order was placed. I do not recall doing so neither intentionally nor accidentially. Now if I try to cancel said subscription it is telling me that since this appears to be a year long order that I have to immediately pay 177 something euros to unsubscribe immediately. Since I did not book this willingly is there any way to cancel my Adobe Stock subscription without paying the extra fee or maybe to get a refund???  

    This topic has been closed for replies.
    Correct answer Abambo

    Contact Adobe customer care. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

    For support via Twitter:
    https://twitter.com/AdobeCare

    (see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
    https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

    Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and check if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
    If in doubt, ask the forum.

    1 reply

    Abambo
    Community Expert
    AbamboCommunity ExpertCorrect answer
    Community Expert
    January 26, 2024

    Contact Adobe customer care. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

    For support via Twitter:
    https://twitter.com/AdobeCare

    (see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
    https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

    Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and check if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
    If in doubt, ask the forum.

    ABAMBO | Hard- and Software Engineer | Photographer
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