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michaela22752677
Participant
Sep 30, 2018 1:14 AM UTC
Answered

I've been stuck in Adobe Stock subscription and can't license anything. Help?

I am at the end of my Adobe Stock subscription year and when I try to license an image it ask me what plan I want to sign up for. What is going on? Per the phone system help, Chat is available 24/7 but I find it closed! I just want my images before I cancel.

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    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    Oct 1, 2018 12:57 PM UTC

    Hi Michael,

    Sorry to hear that you are facing issues with Adobe Stock services.

    Please try the following and let us know if that solves your issue.

    • Sign out from Adobe Stock, sign back in, and try licensing the asset again.
    • Try to license the image using a different browser.

    You may also contact our support team Support FAQ: How can I contact Adobe for support?  for further assistance.

    If you still face troubles, feel free to update this thread.

    Regards,

    Twarita

    View reply

    1 reply

    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    Oct 1, 2018 12:57 PM UTC

    Hi Michael,

    Sorry to hear that you are facing issues with Adobe Stock services.

    Please try the following and let us know if that solves your issue.

    • Sign out from Adobe Stock, sign back in, and try licensing the asset again.
    • Try to license the image using a different browser.

    You may also contact our support team Support FAQ: How can I contact Adobe for support?  for further assistance.

    If you still face troubles, feel free to update this thread.

    Regards,

    Twarita

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