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walterb33877188
Participant
March 6, 2018
Answered

I've bought a package of 5 credits but can't buy a premium image with it

  • March 6, 2018
  • 1 reply
  • 408 views

I've bought a package of 5 credits but can't buy a premium image with it

    This topic has been closed for replies.
    Correct answer Beverley Gray

    And where can I see what it costs?

    Wen I see on youre site it shows ‘5 credits – good for one premium picture’.

    Sorry to say but this is falsly advertising!!!

    Met vriendelijke groet,

    Walter Bruynseels

    T 011 76 28 22

    Montana bvba

    Korspelsesteenweg 161/3

    3581 Beverlo (Korspel)

    walter@montanabvba.be<mailto:walter@montanabvba.be>

    www.montanabvba.be<http://www.montanabvba.be/>

    al onze opdrachten zijn uitvoerbaar volgens onze verkoopsvoorwaarden, deze verkoopsvoorwaarden zijn op aanvraag te verkrijgen

    Van: Beverley Gray

    Verzonden: dinsdag 6 maart 2018 12:57

    Aan: Walter Bruynseels

    Onderwerp: I've bought a package of 5 credits but can't buy a premium image with it

    I've bought a package of 5 credits but can't buy a premium image with it

    created by Beverley Gray<https://forums.adobe.com/people/Beverley+Gray> in Adobe Stock - View the full discussion<https://forums.adobe.com/message/10223765#10223765>


    The number of credits required to license a specific asset is displayed in the user interface.  Premium assets are priced between 5 and 50 credits.

    If you require further assistance, please contact our support team - Contact Customer Care

    Sorry for any confusion caused. 

    Kind regards

    Bev

    1 reply

    Beverley Gray
    Beverley Gray
    Inspiring
    March 6, 2018

    Hi there

    Which image are you looking to purchase?

    Can you check that you have selected your personal account when logged into stock.adobe.com.

    Thanks

    Bev

    W
    walterb33877188Author
    Participant
    March 6, 2018

    This is the image: #147129892

    Yes I’ve logged in on my personal account.

    I can see ‘5 credits’

    Met vriendelijke groet,

    Walter Bruynseels

    T 011 76 28 22

    Montana bvba

    Korspelsesteenweg 161/3

    3581 Beverlo (Korspel)

    walter@montanabvba.be<mailto:walter@montanabvba.be>

    www.montanabvba.be<http://www.montanabvba.be/>

    al onze opdrachten zijn uitvoerbaar volgens onze verkoopsvoorwaarden, deze verkoopsvoorwaarden zijn op aanvraag te verkrijgen

    Van: Beverley Gray

    Verzonden: dinsdag 6 maart 2018 12:33

    Aan: Walter Bruynseels

    Onderwerp: I've bought a package of 5 credits but can't buy a premium image with it

    I've bought a package of 5 credits but can't buy a premium image with it

    created by Beverley Gray<https://forums.adobe.com/people/Beverley+Gray> in Adobe Stock - View the full discussion<https://forums.adobe.com/message/10223761#10223761>

    Beverley Gray
    Beverley Gray
    Inspiring
    March 6, 2018

    Premium assets cost between 5 - 50 credits.

    For this particular Premium image it costs 25 credits for the Large version, and 12 credits for the Small version.

    Kind regards

    Bev

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