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vytautasš91532272
vytautasš91532272
Participant
June 4, 2018
Answered

I want a refund. Is it possible?

  • June 4, 2018
  • 1 reply
  • 386 views

A month ago I decided to try Adobe Stock subscription as they offered me 10 images per month. I just got a notification from my bank that I was charged 36.29 EUR. The thing is I didn't plan on continuing using this service as it is way over my budget. During the first few weeks I downloaded a couple of assets and they were fine, it's just too expensive to pay nearly 4 euros per image to me. I instantly cancelled the subscription but it was too late. I didn't get a notification about the end of the trial.

Therefore I am asking for refund, I haven't used it for a couple of weeks I think.

I received refunds from other subscription based services on the web before and I know the EU law applies here, which grants me a free refund, so please help me get my money back. Thank You.

This topic has been closed for replies.
Correct answer twaritar3263062

Hi Vytautas,

I see you have an Adobe account under the same ID as with forums.

I checked your account and noticed that you had signed up for Adobe Stock subscription on 3rd of May 2018. You were charged for the second month (36.29 EUR  on June 3rd, 2018).

Please Note: If you cancel during the first-month billing cycle, your credit card will not be charged and your service will continue until the end of that first month’s billing cycle. If you cancel within 14 days after the beginning of the second month’s billing cycle, you’ll be fully refunded.

For more information, you may also refer to Legal subscription terms | Adobe

Since your Adobe Stock subscription has already been cancelled so I would request you to contact our support team Support FAQ: How can I contact Adobe for support?  for refund related requests.

If you are unable to reach our support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

In case you face any trouble, feel free to update this thread so that we can further assist you.

Regards,

Twarita

1 reply

twaritar3263062
twaritar3263062Correct answer
Participating Frequently
June 4, 2018

Hi Vytautas,

I see you have an Adobe account under the same ID as with forums.

I checked your account and noticed that you had signed up for Adobe Stock subscription on 3rd of May 2018. You were charged for the second month (36.29 EUR  on June 3rd, 2018).

Please Note: If you cancel during the first-month billing cycle, your credit card will not be charged and your service will continue until the end of that first month’s billing cycle. If you cancel within 14 days after the beginning of the second month’s billing cycle, you’ll be fully refunded.

For more information, you may also refer to Legal subscription terms | Adobe

Since your Adobe Stock subscription has already been cancelled so I would request you to contact our support team Support FAQ: How can I contact Adobe for support?  for refund related requests.

If you are unable to reach our support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

In case you face any trouble, feel free to update this thread so that we can further assist you.

Regards,

Twarita

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