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mx22587350q2n8
Participant
January 10, 2022
Answered

I want cancel my Adobe Stock subscription

  • January 10, 2022
  • 1 reply
  • 239 views

Hi there, 

I am trying to cancel my adobe stock subscription that I no longer need, I wanted to try out the free trial but I wasn't sure when It was supposed to end so I missed and got charged twice on my bank account (???) now when I want to end my subscription they are telling me that It will come with and 200e cancelling fee, I don't get it why I have to pay extra fee to cancel something I wanted try out. So to summarize It, I tried out Adobe Stock out of curiosity, forgot to cancel before the end of the trial and got charged for the month (that's on me), after that, I saw that I have been charged a second time in the same month which makes no sense and to top It off if I want to cancel the subscription I will be charged 200e (???), as student who as a very limited budget and who just wanted to try it out Adobe Stock I am very disappointed by the procedures. 

This topic has been closed for replies.
Correct answer Abambo

You took a one-year subscription, with the first month free to try it out. You had that full month to cancel the trial without being charged. Subsequently, you got charged for your second month, and again you had 14 days to cancel without an early cancellation fee and a refund for the current month. Subsequently, you have a subscription of Adobe stocks for a year, cancellable any time but with an early cancellation fee of half of the remaining due. These are the terms you agreed upon when you took the subscription.

 

I would strongly suggest that you contact Adobe customer care to see what they can do for you. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

1 reply

Abambo
Community Expert
AbamboCommunity ExpertCorrect answer
Community Expert
January 11, 2022

You took a one-year subscription, with the first month free to try it out. You had that full month to cancel the trial without being charged. Subsequently, you got charged for your second month, and again you had 14 days to cancel without an early cancellation fee and a refund for the current month. Subsequently, you have a subscription of Adobe stocks for a year, cancellable any time but with an early cancellation fee of half of the remaining due. These are the terms you agreed upon when you took the subscription.

 

I would strongly suggest that you contact Adobe customer care to see what they can do for you. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer
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