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grahamr60223753
grahamr60223753
Participant
September 29, 2018
Answered

I want to cancel my account immediately.

  • September 29, 2018
  • 3 replies
  • 771 views

The Adobe stock website does not make cancelling an account very easy. This is very unethical. Your phone number does not work for international customers, your chat line is closed, your PDF instructions informing about how to close an account via your website does not actually work. Cancelling an account should be as easy as setting up an account.

I want to speak with a real person in customer service or have an email address so to cancel my account immediately from today.

Please do not access my bank account to take payment for next month as I have informed you today via this forum I want to cancel your service.

Thank you.

      This topic has been closed for replies.
      Correct answer Abambo

      I've locked this old 6 years thread. If you want help with your issue, please open a new thread and ask your question there. However, do not expect help for fixing your account on this user to user forum.

       

      Any account issues involving cancellation issues or payment issues can only be solved by Adobe customer care. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

      For support via Twitter:
      https://twitter.com/AdobeCare

      (see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
      https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

      Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and check if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
      If in doubt, ask the forum.

      3 replies

      A
      Adam2347110376xf
      Participant
      March 7, 2022

      I agree. I have been a customer for over 12 months, and am still being charged an early cancellation fee despite being after my initial 12 months.

       

      This is in breach of Australian Consumer Protection Act.

       

      I would appreciate someone from Adobe contacting me to resolve my account closure request, without an early cancellation fee otherwise I will be contacting Australian Consumer Affairs.

       

      Regards

       

      Adam

      [Moderator deleted private information. Please do not post private information like e-mails and phone numbers]

      S
      Sheryl38806251imd4
      Participant
      July 25, 2024

      Pls do not expect anyone reach out to you as they will not do it, me too facing the same issue from past 7 months

      Abambo
      Community Expert
      AbamboCommunity ExpertCorrect answer
      Community Expert
      July 25, 2024

      I've locked this old 6 years thread. If you want help with your issue, please open a new thread and ask your question there. However, do not expect help for fixing your account on this user to user forum.

       

      Any account issues involving cancellation issues or payment issues can only be solved by Adobe customer care. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

      For support via Twitter:
      https://twitter.com/AdobeCare

      (see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
      https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

      Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and check if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
      If in doubt, ask the forum.

      ABAMBO | Hard- and Software Engineer | Photographer
        John T Smith
        Community Expert
        John T SmithCommunity Expert
        Community Expert
        September 29, 2018

        To Cancel https://helpx.adobe.com/creative-cloud/help/cancel-membership.html

        -or reply #1 in https://forums.adobe.com/thread/2023066 - includes Chat link

        Peru Bob
        Community Expert
        Peru BobCommunity Expert
        Community Expert
        September 29, 2018

        This is a public user to user forum, not Adobe Support, although sometimes Adobe employees post here.

        I will bring your problem to the attention of an Adobe employee.

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