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daisyh87970119
Participant
March 7, 2018
Answered

I want to cancel now and its not letting me!!!

  • March 7, 2018
  • 1 reply
  • 262 views

Hi

Please can you cancel/allow me to cancel my membership i was tricked into getting a free trial on something i dont even want i haven’t brought or used this whatsover can my account be cancelled now and can i get a full refund of what you have charged me

Thank you

    This topic has been closed for replies.
    Correct answer Sheena Kaul

    Hi

    I previously saw that if you didn’t but anything (which i didnt) then the free trial would just stop, so can you please just cancel it and give me a number or email so i can complain because i am really not happy with this customer service

    Thank you


    Hi Daisy,

    I apologize for the trouble and have checked your account as well.

    Since you haven't used any of the licenses from your account and you did not have any intent of subscribing to the plan as well, I will get the subscription cancelled for you as an exception.

    I hope that helps!

    Regards,

    Sheena

    1 reply

    twaritar3263062
    twaritar3263062
    Participating Frequently
    March 7, 2018

    Hi Daisy,

    I see you have an Adobe account under the same ID as with forums.

    I did go through your account details and noticed that your Stock subscription has been suspended(due to payment issues).

    Please contact our support team Support FAQ: How can I contact Adobe for support? for further assistance.

    In case you are unable to reach our support team through the above-mentioned links, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

    Feel free to update this thread in case of any additional questions.

    Regards

    Twarita

    D
    daisyh87970119Author
    Participant
    March 8, 2018

    Hi

    I had the free trail by accident i haven’t used this can my membership just be cancelled please????

    D
    daisyh87970119Author
    Participant
    March 8, 2018

    Hi

    I previously saw that if you didn’t but anything (which i didnt) then the free trial would just stop, so can you please just cancel it and give me a number or email so i can complain because i am really not happy with this customer service

    Thank you

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