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hedam30373539
hedam30373539
Participant
August 22, 2018
Answered

I want to cancel Stock membership, but I can't!

  • August 22, 2018
  • 1 reply
  • 355 views

Last night, I have started the free trial and it says "You'll be able to manage this plan shortly". This morning, I go to my account under Plans and Products to cancel the membership, but it seems like I didn't subscribe for the free trial. I also visit order history to check it but it says "We found no orders placed for your account" (last night the free trial order history was there, this morning it gone already). What I need to do? I want to cancel it, but I can't!  Please help me.

(I'm from Korea. Korean didn't speak English too much. So my English may be bad.)

Extra information: I used VPN to start the free trial. It is because it says "online licensing is not available in your region".

    This topic has been closed for replies.
    Correct answer Sheena Kaul

    Hi Heda,

    I apologize for the troubles here that you've been facing with the subscription services.

    I did check your account and see that you'd subscribed to the Adobe Stock-10 images/month plan and have cancelled it now. I've check the subscription details and it is no longer active.

    I hope that helps you and feel free to let me know if you still have questions.

    Regards,

    Sheena

    1 reply

    Sheena Kaul
    Sheena KaulCorrect answer
    Legend
    August 22, 2018

    Hi Heda,

    I apologize for the troubles here that you've been facing with the subscription services.

    I did check your account and see that you'd subscribed to the Adobe Stock-10 images/month plan and have cancelled it now. I've check the subscription details and it is no longer active.

    I hope that helps you and feel free to let me know if you still have questions.

    Regards,

    Sheena

    hedam30373539
    hedam30373539Author
    Participant
    August 22, 2018

    Are you sure? So I would not be charged at the end of the trial, right? Sheena Kaul​

    twaritar3263062
    twaritar3263062
    Participating Frequently
    August 22, 2018

    Hi Heda,

    As your Adobe Stock subscription is already canceled, there will be no further charges on the account.

    Regards,

    Twarita

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