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borntobirdie
Participant
February 5, 2020
Answered

I Want to "return" image #186903772

  • February 5, 2020
  • 2 replies
  • 630 views

Hello, is there any chance to return an image which does not fulfill the purpose it was meant for? It should work for a seamless pattern but doesn't... 

Thanks for help,

D.

This topic has been closed for replies.
Correct answer borntobirdie

Hello EBQ,

you tried to tell me, that the design seems to be seemless in Adobe Illustrator. Yes- it SEEMS, but it is not when you look at it carefully (this is a bug in Illustrator by the way).
Then I did not get any answer using the link you gave me- it is very difficult to find or get in touch with someone who can/is willing to help (customer CARE?!), and I think, it is very strange how Adobe acts (or doesn't) in a case like this. I sent a message to the apparently most appropriate address and did not get any answer. Sorry, but even "weekend" is no excuse, by now it's almost a week - Adobe Stock is online 24/7 and people are working with it 24/7... no way!

I will take this as a reason for not buying any more credits for Adobe Stock- after many years of good cooperation with Fotolia... The extended licenses on Adobe Stock are expensive- and the service is really bad. This is an impossible combination for efficient work.

 

D. (borntobirdie)

2 replies

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borntobirdieAuthor
Participant
February 6, 2020

Hello,

no, there is a thin line between the tiles, which also appears on prints. I need it for a rectangular print, not square, so I have to assemble some of the square parts. I tried everything to get rid of that. And because of time running away, I had to choose another design I already had used before just to get ready- and this means, I don't need this one anymore 😞

It would be really great if I could choose another one instead for the next part of the project....

WendellaBee
Adobe Employee
WendellaBee
Adobe Employee
February 7, 2020

Hi borntobirdie,

Thank you for the additional explanation. I see that you purchased this asset as an extended license. Please contact customer care, https://helpx.adobe.com/contact.html, for additional assistance.

EBQ

B
borntobirdieAuthor
Participant
February 11, 2020

Hi EBQ,

I tried, but nobody answers.... 😞

 

WendellaBee
Adobe Employee
WendellaBee
Adobe Employee
February 6, 2020

Hi borntobirdie,

I have checked this asset and it appears to be seamless when viewed in Adobe Illustrator.

EBQ

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