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Leena Kanerva
Participating Frequently
Aug 20, 2018 8:14 AM UTC
Answered

I wanted only 1 image and now I have 99 available

Hi,

I'm a bit confused. I clicked 1 image to find out how much it costs, but it started purchasing process without me choosing any plan. And same time my Adobe-page says that I have 99 images more. I can't afford to buy 100 images.

What happened?

Greetings,

Leena

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    WendellaBee
    WendellaBeeCorrect answer
    Inspiring
    Aug 20, 2018 2:47 PM UTC

    Hi LK,

    I looked up your account using the Adobe ID you are using on the forums. I could see that your previous Stock subscriptions are closed but a renewal was still occurring. I've stopped the renewal. The 99 licenses are the licenses that accrued through these subscriptions. You may use these until they expire.

    EBQ

    4 replies

    Raimundo Illanes
    Inspiring
    Aug 20, 2018 12:28 PM UTC

    Did you buy a plan? or just one image?

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    Leena Kanerva
    Participating Frequently
    Aug 20, 2018 12:43 PM UTC

    I didn't choose any plan because I wanted only 1 image. I just wanted to know the price first.
    I haven't used Adobe Stock as much as all other image shops, where you can find information by clicking the image. It is in my spine and unfortunately you can't unclick!

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    WendellaBee
    WendellaBeeCorrect answer
    Inspiring
    Aug 20, 2018 2:47 PM UTC

    Hi LK,

    I looked up your account using the Adobe ID you are using on the forums. I could see that your previous Stock subscriptions are closed but a renewal was still occurring. I've stopped the renewal. The 99 licenses are the licenses that accrued through these subscriptions. You may use these until they expire.

    EBQ

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