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Chathura24474442lvb4
Participant
August 22, 2024
Answered

I would like to know if I will be charged for the previous annual plan once I add my payment details

  • August 22, 2024
  • 1 reply
  • 280 views

I mistakenly subscribed to an annual plan and paid for one month in Adobe stock. I have to cancel my plan because I lost my bank card. But when I go to manage the plan, it says "Your plan has been suspended. Please update your payment details." At this moment, I need to purchase another product from this account. I would like to know if I will be charged for the previous annual plan once I add my payment details again.

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Correct answer Jill_C

It's possible that you will be expected to pay what you owe for the suspended plan. You should contact an Adobe customer service agent directly to determine your best plan of action. Type "Agent" when you reach that chatbot to talk to a real live person.

1 reply

Jill_C
Community Expert
Jill_CCommunity ExpertCorrect answer
Community Expert
August 22, 2024

It's possible that you will be expected to pay what you owe for the suspended plan. You should contact an Adobe customer service agent directly to determine your best plan of action. Type "Agent" when you reach that chatbot to talk to a real live person.

Jill C., Forum Volunteer
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