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bridgeto91818126
Participant
December 5, 2017
Answered

Illustrator 2018 "Purchasing Error" - trying to download free stock.

  • December 5, 2017
  • 3 replies
  • 662 views

Hello,

I'm not able to access any free designs, sets and stock in Illustrator CC 2018.

I get this error message: "Purchasing Error. Sorry, something went wrong when trying to licence the template. Please try again."

They are all marked as "FREE", so I'm not sure why I can't access them.

I tried the below suggestion from the Adobe forum, logged in/out of Adobe CC and rebooted PC. Nothing is working.

  1. Verify that you have no pending updates for your Creative Cloud applications
  2. Reboot your system
  3. Locate the  one of the following directories on your system and delete it:
    • Mac: /Users/{yourusername}/Library/Caches/Adobe/CCX Welcome/stock
    • Win: C:\Users\{yourusername}\AppData\Roaming\Adobe\CCX Welcome\stock

Thanks for any help you can provide!

    This topic has been closed for replies.
    Correct answer joon.Stock

    You should be able to access free assets and license them, are your library items synced and works fine from illustrator (try that creative cloud icon from your library panel pane to force sync)?  Normally, staying up to date with cc apps + removing those temporary preview directory solve this issue.

    3 replies

    B
    bridgeto91818126Author
    Participant
    December 6, 2017

    Thanks Joon. I've updated the CC apps. Any chance of fixing the issue so that I'm able to access the free stock inside Illustrator?

    Thanks,

    Bridget

    J
    joon.StockCorrect answer
    Participating Frequently
    December 7, 2017

    You should be able to access free assets and license them, are your library items synced and works fine from illustrator (try that creative cloud icon from your library panel pane to force sync)?  Normally, staying up to date with cc apps + removing those temporary preview directory solve this issue.

    J
    joon.Stock
    Participating Frequently
    December 6, 2017

    Let's have you try to update CC apps and Ai (if you haven't done so yet).  And also meantime - you can login to Stock web directly and download those free assets - Stock photos, royalty-free images, graphics, vectors & videos | Adobe Stock  - and locate/license free assets that you wanted - there is no separate filter for free assets so use keywords to narrow down your search. 

    Regards

    Joon

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    December 6, 2017

    [moved from Adobe Creative Cloud to Adobe Stock]

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