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WebolutionDesigns
WebolutionDesigns
Known Participant
May 4, 2018
Answered

Image Credit Expiration

  • May 4, 2018
  • 3 replies
  • 1513 views

I wanted to put a post here so that folks are aware and perhaps I could help someone avoid what I went through. I have used Adobe Stock periodically since its inception. I have a credit stored up of 86 images. Recently, I discovered that those credits expire. The way I noticed was when I logged in and tried to download an image and it asked me to pay. I chatted with support and image credits expire and you will not receive notification of that expiration. So be certain to use your credits up before you lose them.

    This topic has been closed for replies.
    Correct answer Sheena Kaul

    Hi Clay and Arlindo,

    I apologize for the situation that you've been facing here.

    As I can check your account, the unused licenses were valid for an year and they have expired after an year.

    Please my private message for more details.

    Regards,

    Sheena

    3 replies

    mistycali
    mistycali
    Participant
    November 13, 2023

    agreed.  I just logged in to use credits and they're gone.  I would like to be notified before my credits go away as this is pretty messed up.

      Abambo
      Community Expert
      AbamboCommunity Expert
      Community Expert
      November 13, 2023
      quote

      agreed.  I just logged in to use credits and they're gone.  I would like to be notified before my credits go away as this is pretty messed up.


      By @mistycali

      It would be indeed nice to get warned about credit expiry. Credits have a lifespan of a year. So you need to set the reminder yourself. I suggest, you submit the notification as an idea in the idea tab, and not on a 5-year-old thread.

      ABAMBO | Hard- and Software Engineer | Photographer
        Sheena Kaul
        Sheena KaulCorrect answer
        Legend
        May 4, 2018

        Hi Clay and Arlindo,

        I apologize for the situation that you've been facing here.

        As I can check your account, the unused licenses were valid for an year and they have expired after an year.

        Please my private message for more details.

        Regards,

        Sheena

        Federico Cacciani
        Federico Cacciani
        Known Participant
        July 23, 2018

        Similar question, I have a 10 VIP small stock licence ending in a month and still have 77 downloads to be done.

        I know that I'll loose them (even if I paid for) but I'd like to know when... Will I be able to keep downloading during grace period (30 days after subscription ends) or not? It's quite important because I need to know when to empty my "wallet"

        Federico

        twaritar3263062
        twaritar3263062
        Participating Frequently
        July 23, 2018

        Hi Federico,

        Thanks for reaching out to the Adobe Stock community.

        I would like to let you know that even if you cancel your Adobe Stock subscription, you still can download the remaining assets until the last date of the billing.

        Feel free to update this thread in case of any additional questions.

        Regards,

        Twarita

        ArlindoCodinha
        ArlindoCodinha
        Inspiring
        May 4, 2018

        Thank you for the info. I just lost them all,  about 90 and is not fair I pay them. Anyways they lost another client my CC account will be over in one month bye-bye Adobe they do not care about clients at all only about money.

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