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neilh87395128
neilh87395128
Participant
Mar 25, 2020 4:19 PM UTC
Answered

Image credits has suddenly reduced by over 100

Hi, I hope someone can help. I have been building up a credit of images. When I logged on today, I noticed the balance has reduced by over 100 credits. This was built up from my credit balance I transferred from Fotolia and my ongoing monthly subscription. Does anyone know why this might be? Many thanks, Neil

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WendellaBee
WendellaBeeCorrect answer
Inspiring
Apr 8, 2020 8:42 PM UTC

I'm sorry we are not able to reinstate expired Fotolia credits.

EBQ

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4 replies

WendellaBee
WendellaBee
Inspiring
Mar 25, 2020 5:29 PM UTC

Hello neilh...,

I'm sorry but transferred credits were only available for one year and the expired on the 15th.

EBQ

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neilh87395128
neilh87395128Author
Participant
Mar 25, 2020 9:38 PM UTC

Hi, is there any chance you can reinstate these credits so I can download some images. I had been saving these for a project and had no notification they would be expiring. I know my monthly subscription credits would expire but these are from the Fotolia transfer and I don't recall anything specifically stating these would have a short shelf life. If you could help me this one time, it would be greatly appreciated. I've had enough bad news today already. Many thanks.

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